Customers are asked to provide us with a detailed unboxing video of their order, including the flyer’s condition (particularly the seals on all ends), the product’s packaging, which also includes the seals on all ends, and the condition of the item they received. Only then can they claim their warranty.
Products that are on sale or in limited supply are covered by a one-week warranty.
If a product has manufacturing flaws or issues that come up from regular usage, Smartupk.com will replace or repair it under warranty and replace it with a similar model. We will provide a comparable or improved model in the event that the model is discontinued or unavailable. Customers who have a purchase invoice, contact number, or order number can use Smartupk.com to obtain after-sale help. Customers’ warranties will be nullified if they misplace the invoice or box.
Customers who have a purchase invoice, contact number, or order number can use Smartupk.com to obtain after-sale help.
Please be aware that unless an item is defective, we are unable to exchange it once the consumer has opened it. Customers are always asked to record a complete unboxing video of the package in the event that the product is damaged, missing, or not what was ordered. This allows us to look into whether the courier company has tampered in any way with the flyer or parcel, which can then be compared to the packing video we keep before shipping the item. Additionally, if a customer orders something and wants to give it to someone later, they must submit us proof that the goods was opened so that the warranty duration can be changed to reflect that date.
The Warranty Does Not Cover:
artificial injury, like charging with dangerously high power levels or with unauthorized equipment.
Any flaws or harm brought on by inappropriate use include, but are not restricted to, operations that don’t adhere to the product’s warranty or the notes specified in its specifications. For instance, the guarantee will be nullified if the product’s sealed shell is disassembled.
Any flaws or harm brought on by actions beyond of Smartupk.com’s control
Normal wear and tear on items and their accessories, such as covers, straps, and ear tips
Items not bought on Smartupk.com.
The product does not meet the expectations of the customer.
Products that don’t fit well. (Earphones)
Any device with software problems or glitches, including smartphones, tablets, iPads, smart TV boxes, smart watches, etc.
Connectivity and Compatibility problems with wireless earbuds and smartwatches.
Anything that has been harmed by water. Although the brand states that the item is water resistant, please be aware that there is no warranty for water damage.
Smartupk.com will not be held accountable for any default feature or feature that is absent from any item and causes unhappiness.
Any difference between the brands’ stated battery life on standby and in use on our product page, till the battery lasts less than a day or 24 hours on smartwatches (except from Apple and Samsung) and less than an hour on earphones (all brands)
How to Obtain Warranty Service:
Within the Warranty Period from the date of shipment receipt, a Warranty Service Order must be requested from Smartupk.com. Get in touch with the Smartupk.com Service Team at Info@smartupk.com to request a Warranty Service Order.
The consumer is responsible for covering the cost of return shipping.
In addition to the returned item, the customer must clearly write the order number and any required contact information (such as name, phone number, date of purchase, etc.) on paper.
The item being returned needs to be in good physical condition—that is, it shouldn’t be broken or damaged.
Your return must include the original box and all accessories that came with your purchase.
If Product Sent Back Doesn’t Turned Out to Be Faulty:
We advise you to confirm that the item you are returning is defective. Try it on several gadgets. If necessary, our specialists will assist you in resetting the device when you call them. You can ship the goods to us to claim the warranty if it turns out to be defective, but you will need to pay one-way shipping costs (or whatever the logistics firm charges you). If our QC Team determines that the product is defective after you send it within seven days, we will send you a replacement at no additional cost.
Before reaching out to a support agent on Smartupk.com, please make sure you have the following details available:
Product packaging, model, and serial number.
Complete address and phone number of the customer.
Smartupk.com created the purchase order number.
The following situations are not covered by this warranty:
if the customer’s device is incompatible with the goods. It is the customer’s responsibility to confirm that the product they are purchasing is compatible with the device for which they are purchasing it. Device incompatibilities (phone, laptop, automobile, TV, Google Home, etc.) won’t be regarded as flaws.
if the warranty seal or product serial number has been removed, deleted, vandalized, changed, or interfered with, or if it is unreadable. if the product’s external components or accessories are missing.
Natural wear and tear, use in harsh environments, damage from overuse, accidents, or carelessness, and damage from natural catastrophes like earthquakes, fires, or floods are not covered by warranties.
if the product’s exterior sustains any damage, such as cracks, dents, or scratches on the screens, buttons, camera lenses, external casings, or other attachments.
As with any rechargeable battery, power bank cells may weaken after several cycles of use and their charging output may diminish. As a result, they are susceptible to deterioration over time and are not covered under warranty.
general upkeep, cleaning, product demonstration, application installation or update, or any other service except replacement or repair.
Manufacturing flaws in the product’s materials and craftsmanship are covered by the manufacturing guarantee. When the product is utilized for its intended purpose and under typical circumstances, this warranty is applicable.
Using the criteria outlined below, the company will decide whether a product is “Out of Warranty” at its own discretion.
Warranty violations include, but are not limited to, customer-caused damage, such as self-mending, water exposure, misuse, flashing ROM, alternation, not following the product handbook, and so on.
The warranty is invalid.
The warranty has expired.